❓ Frequently Asked Questions

Welcome to the Mat Solutions FAQ page. Here you’ll find answers to common questions about our custom pet portrait mats, order process, shipping, and more.

🛍️ What products do you offer?

We specialize in custom pet portrait mats designed for kitchens, bathrooms, and entrances. Each mat features your pet’s image, made with love and high-quality materials.

📸 How do I upload my pet’s photo?

You can upload your pet’s photo directly on the product page before adding the item to your cart. Please ensure the image is clear and well-lit for the best results.

⏱️ How long does it take to process my order?

Orders are typically processed within 1 to 3 business days. Custom designs take care and precision—we appreciate your patience!

🚚 What are the estimated delivery times?

• 🇺🇸 USA: 5–7 business days
• 🇪🇺 Europe: 10–15 business days
• 🌍 Other regions: Varies by destination

📦 Do you ship internationally?

Yes! We ship worldwide. Shipping fees and delivery times vary depending on your location. International customers are responsible for any customs duties or import taxes.

🔄 What is your return policy?

Because our products are custom-made, we do not accept returns unless the item is damaged or defective. If you encounter any issues, please contact us within 7 days of delivery.

🧼 How do I clean the mat?

Our mats are durable and easy to clean. Simply spot clean with mild soap and water. Avoid machine washing to preserve the quality of the custom print.

📩 I haven’t received my tracking number. What should I do?

Tracking numbers are sent via email once your order has shipped. If you haven’t received one within 3 business days of ordering, please contact us directly.

📞 How can I contact your support team?

We’re always happy to help. You can reach us using the contact details below.