🚚 Shipping Information

At Mat Solutions, we are committed to delivering your custom pet portrait mats with speed, care, and clarity. Here's everything you need to know about how we ship your orders.

⏱️ Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after order confirmation. Once your order is shipped, you’ll receive an email notification with tracking information.

🇺🇸 Domestic Shipping (USA)

We offer free shipping across the United States.

• Estimated delivery: Within 7 business days from the date of shipment.
• Tracking provided via email after dispatch.

🇪🇺 Europe Shipping

We also offer free shipping to most European countries.

• Estimated delivery: Within 15 business days.
• Delays may occur due to customs clearance.

🌍 International Shipping

We ship to many countries worldwide outside the USA and Europe. Shipping rates and delivery times vary by location.

• Shipping costs calculated at checkout if applicable.
• You’ll receive a tracking number once your order ships.

📦 Customs, Duties & Taxes

International orders may be subject to import duties and taxes (including VAT), which are applied once the shipment reaches your country. These charges are the customer’s responsibility.

Please check with your local customs office for more information on import regulations.

🔍 Order Tracking

Once your order has shipped, you’ll receive a tracking email. Please allow up to 48 hours for the tracking number to activate.

If you experience issues with tracking or delays, don’t hesitate to contact us.

📬 Shipping to P.O. Boxes

We try our best to ship to P.O. boxes. However, some carriers may have restrictions. If you require delivery to a P.O. box, please reach out to us before placing your order to confirm availability.

📞 Need Help?

Our support team is happy to help with any shipping-related questions. Just reach out using the contact information below: